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Keywords: Commercial banks
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Journal Articles
Journal:
The TQM Journal
The TQM Magazine (2005) 17 (4): 329–344.
Published: 01 August 2005
... of their ability to overcome the above‐mentioned problems and highlighted issues for further research on quality and productivity definitions and measures for services. © Emerald Group Publishing Limited 2005 Competitive advantage Commercial banks Quality Customer relations Competitive strategy...
