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Keywords: Communications industries
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Journal Articles
Journal:
The TQM Journal
Total Quality Management (1993) 5 (5)
Published: 01 May 1993
..., Aston Triangle, Birmingham B4 7ET, UK (Tel: (021) 3593011, Fax: (021) 3592721). OCTOBER 1993 43 © MCB UP Limited 1993 Customer service Qualioty circles Employee communications Communications industries ...
