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Keywords: Commuter satisfaction
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2026) 38 (7): 1626–1646.
Published: 08 April 2025
...Govind Nath Srivastava; Saurabh Gupta Purpose The prime objective of this study was to develop a comprehensive model based on customer orientation and customer centricity for measuring commuter satisfaction and advocacy behaviour towards Urban Mass Transportation (UMT). Design/methodology...
