...Robyn Peterson This article explores the linkage between trust and quality in the modern, competitive organization. Essentially it brings out the point that quality and trust are inextricably linked with each other and that organizations should work on building cultures of trust, not cultures...

...Keith Walley Extends a discussion concerning competition. A model is introduced, based on the concept of the extended product, in order to help TQM practitioners manage the competitiveness of their products. Further, a discussion is initiated which addresses a number of issues relating...

.... Regular customer service audits, conducted by external accredited professionals, are the best way of finding out how customers feel about the service they receive, how it is delivered and how it could be improved. © MCB UP Limited 1995 Competition Complaints Consumer attitudes Customer...

... QFD, clarifies this competitive tool and helps businesses to realize its importance to compete successfully in the global marketplace. Describes companies that have used QFD. Benefits Competition Customer requirements Implementation Models Outcomes Quality function deployment Quality...

...Andrew Lee‐Mortimer Asserts that a manufacturing strategy can provide more than reduced production costs. Contends that, effectively implemented, it will prove a competitive weapon to ensure company growth and improve customer related performance. Discusses how five of Britain′s top factories have...