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Keywords: Comptetitive strategy
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2016) 28 (2): 180–194.
Published: 14 March 2016
... improvement Importance-performance analysis Customer satisfaction Comptetitive strategy Mahalanobis Distance Multiple regression analysis Nowadays, it tends to be found customer satisfaction as the main assessment index for organizational performance in both theoretical and empirical studies (Hu...
