...). Education and training Consumer behaviour Hospitality Quality assurance Schools Service quality H6. Students' satisfaction with their online educational experiences in VTS positively impacts their school commitment. H3. VTS students' satisfaction mediates...

...., 2020 ; Radojevic et al., 2018). Figure 1 Hypothetical model Hospitality Consumer behaviour Tourism Service quality Customer services quality Hotels Organisations in tourism, food service and hospitality which provide high-quality experiences to their customers...

.... Thus, restaurant managers and academicians seek to identify the tangible and intangible perceived quality factors that can enhance consumers' memorable experiences (Cao et al., 2019 ; Stone et al., 2018). Consumer behaviour Customer loyalty Customer service management Food...

... the prices of houses doubled between 1997 and 2006; a similar situation occurs in the western and Eastern European and Asian real estate markets [2]). © Emerald Group Publishing Limited 2012 Poland Banking Consumer behaviour Customer loyalty Customer satisfaction Business excellence...

... telecommunication services context in Jordan. © Emerald Group Publishing Limited 2012 Jordan Consumer behaviour Telecommunication services Mobile technology Customer satisfaction index Mobile phone Customer satisfaction has become a vital concern for companies and organizations...

...). Achilleas Kontogeorgos can be contacted at: akontogeorgos@yahoo.gr © Emerald Group Publishing Limited 2012 Greece Food industry Brands Total quality management Co‐operative organizations Agricultural cooperatives Consumer behaviour Various quality assurance systems (QAS...

... characteristic and the sample was based on geographical spread, capacity, age and gender. © Emerald Group Publishing Limited 2011 Customer satisfaction Consumer behaviour Quality Perception It is often assumed that there is a correlation between economic value and the level and type...

.... It also presents managerial implications since managers may put in practice the planning and managing model of online communities successfully. © Emerald Group Publishing Limited 2009 Tourism Innovation Customer relations Virtual organizations Consumer behaviour Internet shopping...

... experiment was conducted to decide the length of the gear shift, and the data calculated showed that 9.5 cm gave the best feeling of “self‐controlling”. This method is very useful and was named “Kansei Category Classification Method”. Customer satisfaction Consumer behaviour Product design...

... Clothing and accessories Product design Consumer behaviour Smartphones have gained popularity as a communication tool providing users with “smart” functionalities of both mobile phones and Personal Digital Assistants (PDA). These devices have become an integral part of the everyday life...

... the course: Did they like the lecturer, the materials, etc? Professional service firms Value analysis Consumer behaviour Customer satisfaction During the past three decades, the importance of services in today’s economy has grown drastically. This development is partly due to the growing...

... this is not just part of the manufacturing process but has to start with the design. © MCB UP Limited 1995 Competitive strategy Consumer behaviour Design Engineering Manufacturing Quality Safety TQM Just over 20 years ago I bought my first new car, a Vauxhall Viva. It cost me £1,208. I drove...