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Journal Articles
The TQM Journal (2021) 33 (5): 1020–1048.
Published: 03 November 2020
... in two criteria types: the “Facilitators criteria” and the “Results criteria”. “Results criteria” are inspired from the European Foundation for Quality Management (EFQM), Global Reporting Initiative (GRI) and ISO 26000. The “Facilitators criteria” are based on the main philosophy of the Lean...

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