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Keywords: Critical situations
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2018) 30 (2): 116–132.
Published: 05 March 2018
... a specific real-life case. It is shown a practical example in the surgery department of an Italian hospital, identifying, analyzing and managing critical situations, in terms of improvement. To this end, national and international contributions, public documents, institutional websites, conference papers...
