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Keywords: Customer-oriented behavior
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2022) 34 (4): 627–650.
Published: 12 April 2021
... performance, technical selling skills and customer-oriented behavior on customer satisfaction in the banking industry. The study also seeks to investigate the mediating effect of employee etiquettes, employee performance and technical selling skills on the relationship between customer satisfaction...
