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Journal Articles
TQM and Health Care: An Evolution in the Way That Work Is Done
Available to Purchase
Journal:
The TQM Journal
The TQM Magazine (1994) 6 (2): 30–31.
Published: 01 April 1994
...Harvey Dershin Uses the example of a craftworker to illustrate high quality production and to emphasize the essential elements in such a process of being customer‐focused, having customized products, work conducted as an integrated whole, personalized by the individual and with the application...
