... Teacher ICT efficacy ICT environment Higher education DEMATEL To cope with the modern challenges of organizations and for effective delivery of either product or service, it is vital to include digital technologies within the organization system (Kaswan et al., 2024 ; Kumar et al...

... linkages. The study aims to understand interlinkages of quality and human resources using Interpretative Structural Modeling (ISM) methodology and DEMATEL. Design/methodology/approach This paper uses ISM methodology to examine the interrelationship between the identified variables and the DEMATEL...

... © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Hospitals EFQM DEMATEL Service quality Loyalty Patients’ satisfaction There is a general consensus that satisfaction of customers results in their loyalty. There is mounting evidence...

...Hsiu Yuan Hu; Shao-I Chiu; Tieh-Min Yen; Ching-Chan Cheng Purpose – The purpose of this paper is to establish an integrated model of Analytic Network Process (ANP) and Decision-Making Trial and Evaluation Laboratory (DEMATEL), to assist enterprises to process supplier quality performance rating...