... of the existing methodologies, Six Sigma and CRISP-DM were found to be the most suitable process improvement and data mining methodologies, respectively. The case study revealed gaps in the implementation of both the Six Sigma and CRISP-DM methodologies in relation to digitisation of the manufacturing process...

... and data mining (KDD) may be instrumental in breaking down traditional barriers between analysts and managers. Case studies from the use of KDD in customer relations management are presented, from which guidelines for the acquisition and management of information will be given. Some cautionary pointers...