...). Consequently, it contributes to updating the operations management literature on Total Quality Management, 36 years subsequent to the introduction of Garvin’s foundational dimensions. RQ1. Which modern and emerging “consumer wants” dimensions should be incorporated in the definition of quality...

... 2018 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Total Quality Management Context Emergent change Definition of quality Quality paradigm Vision on quality Quality Management has developed enormously since its origin. Some date...

... Publishing Limited Licensed re-use rights only Quality management Quality awareness Central and Eastern Europe Definition of quality Garvin’s five approaches Top management Post-communist states Svetoslav Georgiev can be contacted at: svetoslav_g_georgiev@yahoo.com 12 10 2015...