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Keywords: Delphi approach
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Journal Articles
Examining environmental sustainability in last-mile delivery: a quality function deployment analysis
Available to Purchase
Journal:
The TQM Journal
The TQM Journal (2025)
Published: 09 April 2025
... utilizes the Delphi approach to capture expert inputs for developing the house of quality (HOQ) framework. Findings The analysis from the HOQ has highlighted that four dominant barriers contribute approximately 70% to the total sustainability issues of LMD. These are high emissions due to fossil...
