.... Findings Small-sized libraries' attractiveness relied on loan services (LS) and catalogs' integration, as well as on the availability of spaces for promoting social exchanges (SE) and interactions. The same was true for medium-sized libraries, whose attractiveness was also fostered by digitization. Large...

... employed to achieve this institutional aim. Conversely, innovative solutions – such as digitization – are overlooked. Adopting a service quality management perspective, the article intends to examine the role of managerialization and professionalization in triggering eco-museums' digitization. Design...

...Jörn Kobus; Markus Westner; Susanne Strahringer; Diane Strode Purpose With the rise of digitization, IT organizations are challenged to provide efficient service delivery and offer innovative digital solutions while maintaining a constant resource capacity. To address this challenge, some...