...Anuradha Mathrani; Shanuka Wickramasinghe; Nihal Palitha Jayamaha Purpose Quality management standards (e.g. ISO 9001) lead to process conformance in the realization of quality goods and services; however, they can be rather document intensive. This paper investigates documentation practices used...

...Martin Bridge The control of documentation in large multi‐site operations brings many problems. One company addressed these by reviewing the nature of documentation and then transferring the bulk of the paper work to a network computer system. The transfer took two years and resulted...

...Bob Girvan Discusses how BOC Special Gases found that the formal documentation of the ISO 9000 series helped capture and fix process improvements by seeking third‐party approval. Contends that since third‐party approval to ISO 9000 depends on the provision of objective evidence of the effective...