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Keywords: E-trust
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Journal Articles
The power of quality: exploring factors enhancing airline customer repurchase intentions
Available to Purchase
Journal:
The TQM Journal
The TQM Journal (2025)
Published: 10 June 2025
... dimensions, specifically website service quality, system quality and information quality, positively correlate to overall service quality (OSQ). OSQ, e-trust, service recovery satisfaction and e-customer satisfaction positively influenced e-loyalty. Ultimately, OSQ and e-customer satisfaction demonstrated...
