.../methodology/approach A survey was conducted among administrative staff of the publicly owned Greek Higher Education Institutions. The research instrument uses a three-level approach on internal service quality: individual, departmental and organizational. The model was tested using exploratory...

... for quality improvement in technical education institutes. Although many authors have proposed different ways to manage as well as improve the quality in technical institutes, it is evident that these different propositions are valid at different institutes. Meirovich and Romar (2006) have reported about...

..., the literature was reviewed to trace the quality journey being undertaken in an engineering educational scenario. Findings Modern Engineering Educational Institutions (EEIs) are required to first accredit their programs by following Accreditation Board for Engineering and Technology (ABET)‐based stipulations...

... sigma Quality management Strategic objectives Quality improvement Educational institutions As customers continue to demand better quality products (services), companies have used various approaches to meet this need. Six sigma improvement methodology is one of the approaches that has been...