... lightness/heaviness and refinement were included with the flower results. The PC score of each color and the corresponding kansei word were also classified into eight clusters. Electronic commerce Social values Culture Botany Horticulture Japan We give people flowers on special...

...Ya‐Yueh Shih; Kwoting Fang Purpose The cost of retaining a customer is lower than that of obtaining a new one, so potential customer defection is an important issue in the fiercely competitive environment of electronic commerce. Accordingly, this paper aims to present a new way for gauging...

... on the behaviour of employees. The reasons for this are discussed within a TQM framework, and suggestions made as to how compliance might be improved in future. © Emerald Group Publishing Limited 2004 Total quality management Electronic commerce Organizational culture Ethics United Kingdom...

...: Quality Electronic commerce Quality management Data security Disaster recovery Change management A good idea for a product or service is born. An appropriate, catchy domain name is obtained. In less than a month, the Web site is designed and fully functional. This includes the handling...

... be important in customer relationship management. © Emerald Group Publishing Limited 2003 Database management Information management Integration Quality Electronic commerce Traditional organizations are made up of departments, business units, and divisions. These separate units have...

...Christopher Seow; Kelly Delaney-Klinger; Kenneth K. Boyer; Mark Frohlich © Emerald Group Publishing Limited 2003 Grocery Delivery Electronic commerce Operations strategy Supply chain management Groceries and other food retailers operate in one of the more mundane, yet...

...Christopher Seow; K. Ruikar; C.J. Anumba; P.M. Carrillo The uptake of electronic commerce in construction has been relatively slow compared to other industries. The reason for this could be the fragmented nature of the construction industry and the one-off and changing nature of the construction...

... around products and services. (3) Marketplaces focused on functions. © Emerald Group Publishing Limited 2003 Business-to-business marketing Supply-chain management Electronic commerce To date, the interfacing between businesses through digital marketplaces has come...

...Christopher Seow; Robert H. Lowson; Nicola J. Burgess © Emerald Group Publishing Limited 2003 Electronic commerce Operations management Quality Recent empirical research findings have suggested that organisations employ a number of operations strategies (Lowson, 2001a, 2001b...

...Christopher Seow; Angeliki Poulymenakou; Loukas Tsironis © Emerald Group Publishing Limited 2003 Total quality management Service quality Electronic commerce Customer satisfaction The deployment of electronic commerce (EC) as a new form of entrepreneurial activity tends...