... can be contacted at: k‐ishiha@he.hirokoku‐u.ac.jp © Emerald Group Publishing Limited 2008 Electronic commerce Social values Culture Botany Horticulture Japan We give people flowers on special occasions. For example, we give vases of field flowers to family members...

...Ya‐Yueh Shih; Kwoting Fang Purpose The cost of retaining a customer is lower than that of obtaining a new one, so potential customer defection is an important issue in the fiercely competitive environment of electronic commerce. Accordingly, this paper aims to present a new way for gauging...

... on the behaviour of employees. The reasons for this are discussed within a TQM framework, and suggestions made as to how compliance might be improved in future. © Emerald Group Publishing Limited 2004 Total quality management Electronic commerce Organizational culture Ethics United Kingdom...

... benefits from being associated with a marketplace. We can see that there are at least three main ways of creating value through B2B marketplaces: © Emerald Group Publishing Limited 2003 Business-to-business marketing Supply-chain management Electronic commerce To date...

...Christopher Seow; Patricia M. Janenko © Emerald Group Publishing Limited 2003 Quality Electronic commerce Quality management Data security Disaster recovery Change management To answer this question, let us look at six operational areas and classify the level...

...Christopher Seow; K. Ruikar; C.J. Anumba; P.M. Carrillo © Emerald Group Publishing Limited 2003 Electronic commerce Business process re-engineering Construction industry Collaboration Supply-chain management In recent years there has been a growth in the use of Internet...

...Christopher Seow; Robert H. Lowson; Nicola J. Burgess © Emerald Group Publishing Limited 2003 Electronic commerce Operations management Quality Recent empirical research findings have suggested that organisations employ a number of operations strategies (Lowson, 2001a, 2001b...

... delivery, flexibility to demand changes and flexibility to new product introductions were considered incompatible goals, Garvin turned to Japanese firms to provide a counter-example. © Emerald Group Publishing Limited 2003 Total quality management Service quality Electronic commerce...

...Christopher Seow; Kelly Delaney-Klinger; Kenneth K. Boyer; Mark Frohlich © Emerald Group Publishing Limited 2003 Grocery Delivery Electronic commerce Operations strategy Supply chain management Groceries and other food retailers operate in one of the more mundane, yet...

...Christopher Seow; Christian N. Madu; Assumpta A. Madu © Emerald Group Publishing Limited 2003 Database management Information management Integration Quality Electronic commerce ERP ensures lateral transfer of information to the different departments. Imagine how customer...