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Keywords: Emotional intelligence
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Journal Articles
From WPS as a soft-TQM lever to employee well-being: unveiling the role of genuine acting and emotional intelligence in healthcare setting
Available to Purchase
Journal:
The TQM Journal
The TQM Journal 1–32.
Published: 17 February 2026
... emotional labour, and the moderating role of emotional intelligence ( EI ) in shaping this relationship. Design/methodology/approach A cross-sectional survey of 555 Indian healthcare professionals was conducted. The established and validated instruments were used to measure WPS , genuine acting...
Journal Articles
Emotional intelligence and analytical skill as human capital factors influencing competitiveness through analysis of Toyota Kata, Kaizen and Quality 4.0: empirical study conducted during COVID-19
Available to Purchase
Journal:
The TQM Journal
The TQM Journal (2024) 36 (6): 1402–1419.
Published: 21 December 2023
... (TK), Kaizen and Quality 4.0, during the coronavirus disease 2019 pandemic. Design/methodology/approach An instrument was created to measure emotional intelligence (EI) and analytical skill (AS) as input variables and OC as the output variable. The instrument was distributed...
