... to as employee development, empowerment and participation (EDEP) determine the success of a quality programme of printing firms in Ghana. Design/methodology/approach – The study is purely quantitative and data were collected from a cross-sectional survey of workers from printing firms in Ghana...

...R.W.E van der Wal; D. Lynn Looks at the implementation of total productive maintenance (TPM) at one South African mill and attempts to establish the influence that this journey has had on productivity, employee development, quality improvement and organisational change within the manufacturing unit...

... and employee development has allowed the entire workforce to continue their quest for total quality. Concludes by describing how these key enablers have considerably improved the organization’s performance and contributed towards its success and growth, resulting in a positive proactive culture based on best...

.... © MCB UP Limited 1993 TQM British standards Employee development TOTAL QUALITY MANAGEMENT INVESTING IN PEOPLE CHRIS ASHTON T he UK's Investors In People (IIP), the national standard which assesses and recognises the quality of The Investors In People effective investment in employee...

... to discover how well AE staff are performing. Concludes with a list of future challenges for AE regarding customer service. © MCB UP Limited 1991 Corporate culture Customer satisfaction Employee development TQM TOTAL QUALITY MANAGEMENT ATTENTION TO DETAIL JAMESCREELMAN T he head...

... levels. At Develin & Partners we specialise in accelerating Quality Improvement. Our techniques have been used by blue chip companies in all sectors. A series of free management handbooks describe our approach. Call us for further details. JUNE 1991 143 Employee development Management development...