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Keywords: Employee etiquettes
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2022) 34 (4): 627–650.
Published: 12 April 2021
...Wajeeha Aslam; Kashif Farhat; Imtiaz Arif; Chai Lee Goi Purpose This study aims to identify the factors that influence customer satisfaction in the banking sector from the perspective of employee characteristics. More specifically, this study identifies the impact of employee etiquettes, employee...
