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Journal Articles
The TQM Journal (2012) 24 (1): 59–71.
Published: 06 January 2012
... quality management Welfare Measures Leadership commitment Employees participation Good health is of paramount importance to companies and individuals alike. Bad health means suffering for individuals and expenses for companies but also has implications on their performance and capacity to work...
Journal Articles
The TQM Magazine (2004) 16 (3): 166–173.
Published: 01 June 2004
... the TQM process if it is to succeed. According to Petersen (1996, p. 266) : Total quality management Customer satisfaction Employees participation A cultural and behavioral shift in the mind‐set of all participants in the construction process (Kanji and Wong, 1998 ; Love and Heng, 2000...

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