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Keywords: Encounter overall satisfaction
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2018) 30 (3): 197–216.
Published: 10 April 2018
... model was evaluated by using confirmatory factor analyses. The direct and indirect effects of HSat on encounter overall satisfaction (EOS) were analyzed using structural equation modeling. Findings The direct effect of HSat on EOS was observed to be higher than its indirect effect through offline...
