... and feedback while the last one emphasises on the importance of aspects like social interactions, engagement and empathy. The paper explains why the specific pillars with the additional elements are critical for TQM success. Originality/value Given the tremendous challenges that organisations face due...

...Valentina Cucino; Nicola Del Sarto; Giulio Ferrigno; Andrea Mario Cuore Piccaluga; Alberto Di Minin Purpose This study investigates the role of “soft” factors of total quality management – in terms of empowerment and engagement of employees – in facilitating or hindering organizational performance...

... aims to examine the factors that influence gamers' crowdsourcing behaviour. Design/methodology/approach A conceptual framework is developed that combines the DeLone & McLean model, self-determination theory, and different levels of engagement behaviour. The online survey collected 371 responses...

... Continuous improvement Lean management Social outcomes Soft factors Hard factors Operational performance Empowerment Engagement Systematic literature review Dark side Lean: either you like it or you do not. Since the bestseller The Machine that Changed the World (1990) popularised...