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Keywords: Exploratory factor analysis
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2013) 25 (3): 276–294.
Published: 19 April 2013
.... A questionnaire consisting of 26 items was developed to measure the service quality construct and its dimensions. Construct validation using exploratory factor analysis showed an interpretable latent structure consisting of seven dimensions. Findings It was observed that service quality in higher education...
