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Keywords: Four Level Model of Quality
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Journal Articles
Understanding the interdependencies of quality problems and productivity
Available to Purchase
Journal:
The TQM Journal
The TQM Journal (2011) 23 (5): 480–495.
Published: 23 August 2011
... and understood. Design/methodology/approach A structured literature review is used to define productivity and quality problems and shows their interdependencies as well as problem solving approaches in a model. Findings In a “Four Level Model of Quality” the impact of quality problems on productivity...
