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Keywords: Fuzzy Delphi
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2025) 37 (2): 504–524.
Published: 23 January 2024
... in commercial banks were selected according to the experts' opinions and the Fuzzy Delphi method. Findings According to the findings of the study, 21 key performance indicators were identified for customer experience management in commercial banks, and customer satisfaction, the mean number of calls...
