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Keywords: Hard QM
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2020) 32 (6): 1349–1372.
Published: 14 May 2020
...Mauro Sciarelli; Mohamed Hani Gheith; Mario Tani Purpose This study aims to empirically investigate the effects of both soft and hard quality management (QM) on innovation and organizational performance. It also examines the mediating role of hard QM, administrative innovation and technical...
