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Keywords: Hard side
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2023) 35 (9): 231–255.
Published: 31 May 2023
... excellence. Findings This paper unveils how “soft” and “hard” sides of TQM are blended across multiple levels for reaching academic excellence. The grounded model emerged enlightens the importance of an individual “soft” dimension, academic passion (composed by its three subdimensions of individual...
