... be contacted at: jcarter@pace.edu 04 09 2014 21 03 2015 22 10 2015 29 01 2016 11 02 2016 © Emerald Group Publishing Limited 2016 Emerald Group Publishing Limited Licensed re-use rights only Patient care Health services Affordable Care Act quality Medicare scoring...

... can be contacted at: andhel@mot.chalmers.se © Emerald Group Publishing Limited 2008 Process oriented organizations Health services Sweden Business improvement Recent times have witnessed the emergence of process orientation as a concept for organizational improvement and success...

.... Process performance is dynamically monitored for continuous improvement. Prasanta Kumar Dey can be contacted at: p.k.dey@aston.ac.uk © Emerald Group Publishing Limited 2006 Service operations Health services Quality management Today's healthcare services increasingly use...

... institutions that have implemented Six Sigma have done so in the interest of business and not so much in the area of patient care, where it is proposed that it will improve things dramatically. © Emerald Group Publishing Limited 2004 Health services Quality improvement Patient care...