... Publishing Limited 2016 Emerald Group Publishing Limited Licensed re-use rights only Patient care Health services Affordable Care Act quality Medicare scoring system Value-based purchasing The Patient Protection and Affordable Care Act (ACA) of 2010 required the Centers for Medicare...

... organizations Health services Sweden Business improvement By focusing on activities that generate value for customers, and view the organization as linked chains of activities cutting across departments, process orientation has delivered a powerful answer to many of the perceived problems...

... Dey can be contacted at: p.k.dey@aston.ac.uk © Emerald Group Publishing Limited 2006 Service operations Health services Quality management Today's healthcare services increasingly use modern management tools and techniques such as Continuous Quality Improvement (CQI), Total...

... institutions that have implemented Six Sigma have done so in the interest of business and not so much in the area of patient care, where it is proposed that it will improve things dramatically. © Emerald Group Publishing Limited 2004 Health services Quality improvement Patient care The above...