...Javed Ali; Ahmad Jusoh; Norhalimah Idris; Khalil Md Nor; Yulin Wan; Alhamzah F. Abbas; Ahmed H. Alsharif Purpose The purpose of this study is to explore the literature of healthcare service quality for identifying and analyzing the healthcare service quality models and dimensions and to present...

...Rejikumar G.; Aswathy Asokan Ajitha; Malavika S. Nair; Raja Sreedharan V. Purpose The purpose of this paper is to identify major healthcare service quality (HSQ) dimensions, their most preferred service levels, and their effect on HSQ perceptions of patients using a Taguchi experiment. Design...