Keywords: Heterogeneity
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Journal Articles
The TQM Journal (2020) 32 (1): 56–77.
Published: 15 November 2019
...Panos T. Chountalas; Anastasios I. Magoutas; Eleni Zografaki Purpose The purpose of this paper is to investigate the heterogeneity in the implementation of the ISO 9001 quality management system in service-oriented organizations, and to identify patterns (i.e. relationships, dependencies...

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