... into usage intentions in a competitive market. Accordingly, we formulate the following research question to address the existing gap in the hospitality industry. RQ3. Do hotel website aesthetics and opportunistic behavior moderate the association between positive emotions and online booking...

...Neha Khandelwal; Abhishek Sahu Purpose In the present scenario, total quality management (TQM) is one of the most extensively studied areas in the hospitality industry. It provides a collective solution for enhancing organizational performance and addressing issues across the private, public...

... market is increasingly dependent on the company's ability to adopt and successfully execute sustainable practices. The aim of this paper is to take a critical look at the relationship between total quality management (TQM) practices and business sustainability in the hospitality industry, with a focus...

...) in the hospitality industry. This section outlines the key features relating to each of these standards. Within the food sector, there has been a well‐documented proliferation of sector‐specific quality assurance (QA) initiatives resulting from such factors as the increasing number of high profile food safety...