..., like critical success factors (CSFs), but more on the performance derived from its functioning. Design/methodology/approach A questionnaire was created and addressed to Greek companies which were certified with at least one QMS standard, in this case ISO 9001:2008. Findings It was concluded...

... ingredient of this technology, providing the medium of communication and the tools required for work (and play). © Emerald Group Publishing Limited 2014 Quality Quality management Quality system Cloud computing ISO 9000 implementation Document management system ISO 9001:2008...

...Hsiang Ru Chen; Bor‐Wen Cheng Purpose The purpose of this paper is to integrate the ISO 9001:2008 and blueprints by using a process approach, to have systematic regulation in hospital quality management. Design/methodology/approach This study promotes a process approach when developing...