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Keywords: ISO 9001 implementation
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2020) 32 (1): 56–77.
Published: 15 November 2019
... in Greece. Using multiple data collection methods including interviews with upper management and employees, desk research and on-site observation allowed for data triangulation. Findings The analysis reveals that ISO 9001 implementation can range across different levels of fidelity, from merely...
