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Keywords: ISO9001
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2013) 25 (1): 18–28.
Published: 04 January 2013
...Mark Crowder Purpose The purpose of this paper is to examine the means by which one UK local authority obtained certification of its Bereavement Service against ISO9001, ISO14001, and ISO27001. It aims to explain the processes that were followed, highlight the problems that were encountered...
