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Keywords: IT services
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2015) 27 (5): 648–668.
Published: 10 August 2015
...Goutam Kumar Kundu; B. Murali Manohar; Jayachandra Bairi Purpose – The purpose of this paper is to capture and analyze the perception gaps with respect to the current usage and importances of the lean practices from the IT support service practitioners’ perspective. Design/methodology...
