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Keywords: Importance-performance analysis
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2020) 32 (3): 401–428.
Published: 05 May 2020
... respondents Kano categorization Dominant category Importance–performance analysis The foodservice industry comprises the commercial, non-commercial, and institutional sector; examples for the third category include hospitals, prisons, schools, higher education, and nursing homes (Stanga et al...
Journal Articles
Journal:
The TQM Journal
The TQM Journal (2016) 28 (2): 180–194.
Published: 14 March 2016
...Li-Hsing Ho; Pi-Yun Chang; Tieh-Min Yen Purpose – The purpose of this paper is to propose a modified Importance-Performance Analysis (IPA) model and calculates the performance of quality characteristic for the purpose of defining quality improvement strategy. Design/methodology/approach...
