... of road construction projects in Indonesia by identifying the critical challenges in implementing quality management processes and examining the countermeasures to address these problems. Design/methodology/approach In this research, the quality management processes in Indonesian road construction...

... by G-7 contractors in order to fully implement and improve their current QMS effectiveness. The findings also suggest that, although certified, many G-7 contractors have not yet achieved a satisfactory level of performance to be truly competitive in global markets outside Indonesia. Originality...

... that this difference serves as a comparison between organizations of different demographic characteristics, namely between those located in industrialized nations such as the USA, and those in a developing nation such as Indonesia. Although possibly lacking in sufficient detail, this comparison could help suggest...