...Isabel Moura; Caroline Dominguez; João Varajão Purpose The main aim of this study is to contribute to the discussion on the factors that can influence the high performance of information systems (IS) project team members, from the individual perspective. This study also allows both IS project team...

... quality as the desirable characteristics of information system outputs. It is essential for business in today’s competitive environment to take a strategic approach to their information needs if they wish to be competitive (Sen and Taylor, 2007), and according to Laosirihongthong et al. (2013...

... Publishing Limited 2015 Information systems Change management Integration Process analysis Performance improvement Failure mode effect analysis Emerging environments of care, which are increasingly integrating medical devices with information technology (IT) networks, have raised...

..., resources, and processes. © Emerald Group Publishing Limited 2011 Auditing Integrated management systems Integration levels ISO 14001 ISO 9001 ISO 9000 series Quality audit Information systems The proliferation of Management System Standards (MSSs) in the first decade...

...Jamshed Siddiqui; Zillur Rahman Purpose The purpose of this paper is to describe a study conducted in Indian companies to evaluate the role of total quality management (TQM) of information systems (IS) in pragmatically realizing organizational goals. As the Indian customer becomes more and more...

..., there is a strong need for an information system to support all the quality‐based functions from the pre‐production stage through to post‐production. Despite the research studies on integrated quality systems (IQS) in recent years, there remains no model for the implementation of IQS. This study aims to address...

... paradigm. Findings Quality success, particularly in developing nations, depends on many factors and there is a need to assimilate these related strands. Originality/value Implications for holistic quality success are offered. Quality management Developing countries Economics Information...

...Jaideep Motwani; Sameer Prasad; Jasmine Tata Purpose Business process change (BPC) is an organizational initiative to achieve significant improvement in performance and has been extensively reported in the information systems literature. Total quality management (TQM) has been employed to improve...

...N. Kathiravan; G. Sundararaj; K. Kulandaivelu; S.R. Devadasan; M. Sakthivel Cites the importance of quality information system (QIS) in attaining the ultimate goals of TQM. Presents the essence of QIS by describing a typical real time example. Points out that practitioners show little interest...

...Christopher Seow; K.C. Tan; M. Xie; Y.N. Li © Emerald Group Publishing Limited 2003 Internet Information systems Service quality User satisfaction Interaction Since the birth of the World Wide Web (WWW), more and more companies are using it to provide customers with direct...

...Andre van Borrendam Describes how KLM moved gradually towards TQM. Asserts that top management commitment, simple effective methods for measuring the quality of service, and a TQM information system, made KLM quality leader among international airlines. Discusses the Acceptable Quality Level(AQL...