...) on behavioural intention (BI) to use Chat Generative Pre-Trained Transformer (ChatGPT) in higher education for an Indian context. The study also examined moderating effects of students’ self-innovativeness (SIN) and integrity (INT) on the relationship between BI and use behaviour (UB) for ChatGPT. Design...

...Abraham Ato Ahinful; Abigail Opoku Mensah; Samuel Koomson; Collins Cobblah; Godfred Takyi; Abdul Hamid Kwarteng Purpose While scholars have researched the impact of specific total quality management (TQM) aspects on innovation performance (INP), empirical evidence on how the former, as a composite...

...Mohita Gangwar Sharma; Sunil Kumar Purpose Frugal innovation focuses on the core functionalities with the highest stakeholder benefits and directly targets user requirements. It has been widely adopted in developing countries, and extensively researched from both consumer and sustainable...

... be contacted at: mariagiovina.pasca@unicusano.it 29 08 2023 25 10 2023 06 12 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only ChatGPT Artificial intelligence Sustainability Innovation Sustainable development...

... on rational grounds. To achieve TQM principles, hospitals need innovative processes that can adapt to changing patient expectations. Innovation activities that will lead to business excellence can be achieved with the strategic planning awareness of healthcare professionals. In this study, it is aimed...

... attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Technological innovation Health care Industry 4.0 Innovation Service quality Management systems RQ1. How have studies...

...Abraham Ato Ahinful; Abigail Opoku Mensah; Samuel Koomson; Felix Kwame Nyarko; Edmund Nkrumah Purpose The “United Nations' Sustainable Development Goal” 9 seeks to “… foster innovation” in all sectors of an economy. Thus, this conceptual piece addresses the indirect effect of innovative behaviour...

... for improving quality and support innovation. Design/methodology/approach The paper is based on a qualitative interview design with five development and innovation leaders from separate healthcare regions in Sweden. They have, to varying degrees, applied design theory and practice for quality improvement...

.... This article singles out the resources and capacities backing the blossoming of antifragility abilities in service SMEs. Slack financial resources, many and diverse research-and-innovation partners, operational dexterity, fastness and creativity are included among such resources and capabilities. Practical...

... based on a sample of 570 Italian family firms. Findings The results showed that job quality and innovation significantly stimulate family firms' resilience during the COVID-19 crisis. Practical implications The study has several academic implications. Firstly, the study contributes to family...

...Fabiane Letícia Lizarelli; José Carlos de Toledo; Lillian Do Nascimento Gambi; Celso Luiz Gonçalves Purpose This paper investigates whether adopting continuous improvement (CI) behaviors is related to better radical and incremental product and process innovation performance and identifies whether...

...Kong Siew Mui; Rajendran Muthuveloo; Josephine Ie Lyn Chan Purpose The purpose of this research is to examine the effect of kaizen culture on innovation and operational performance of electrical and electronic manufacturing companies in Malaysia. A research framework, with underpinning theories...

...Patrícia Moura e Sá; Catarina Frade; Fernanda Jesus; Mónica Lopes; Teresa Maneca Lima; Vitor Raposo Purpose Wicked problems require collaborative innovation approaches. Understanding the problem from the users' perspective is essential. Based on a complex and ill-defined case, the purpose...

...Dongjun Rew; Joo Jung; Steve Lovett Purpose This study investigates the relationships between innovation, quality, productivity and customer satisfaction in pure service companies. Previous studies have shown a negative relationship between quality and productivity in services. However, we argue...

...Angela Dettori; Michela Floris; Cinzia Dessì Purpose This study aims to explore how customer-perceived quality is affected by innovation in traditional products in the bread, bakery and pastry industry. The study assesses whether innovating traditional products is an effective strategy, especially...

...Mauro Sciarelli; Mohamed Hani Gheith; Mario Tani Purpose This study aims to empirically investigate the effects of both soft and hard quality management (QM) on innovation and organizational performance. It also examines the mediating role of hard QM, administrative innovation and technical...

...Luz María Valdez-de la Rosa; Luis Alberto Villarreal-Villarreal; Gustavo Alarcón-Martínez Purpose The purpose of this paper is to identify the causal relationship between the independent variables such as process quality and product innovation in regard to the dependent variable of competitiveness...

...Toni Mättö Purpose The purpose of this paper is to analyse the effectiveness of a quality improvement method in driving innovation in the public sector. The study expands on the concept of innovation and analyses the types and usefulness of the innovations observed. Design/methodology/approach...

... and service. The purpose of this paper is to measure the effect of hard and soft TQM factors on the behavior of customers based on the role of innovation and continuous improvement. Design/methodology/approach The research model was extracted from TQM variables in hard and soft parts, customer behavior...

...Gilberto Santos; Sergio Gomes; Vitor Braga; Alexandra Braga; Vanda Lima; Paulo Teixeira; José Carlos Sá Purpose The purpose of this paper is to analyze the best way to create value in Portugal through quality and innovation and also to check what needs to be improved. Design/methodology...