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Keywords: Insurance
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2026) 38 (1): 95–112.
Published: 01 November 2022
...Jing-Rong Chang; Venkateswarlu Nalluri; Long-Sheng Chen; Shih-Hsun Chen Purpose This study aims to simultaneously examine customer complaints through the proposed novel Design for Six Sigma (DFSS) model which incorporates of creating the new insurance services to win customers' hearts and mind...
