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Keywords: Insurance companies
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2022) 34 (5): 957–978.
Published: 27 May 2021
... of loyalty and WOM Insurance companies Car insurance It has been well known that customer-perceived service quality, customer value and satisfaction have been the most important success factors of business competition for both manufacturers and service providers (Parasuraman et al., 1988...
Journal Articles
Journal:
The TQM Journal
Total Quality Management (1989) 1 (2)
Published: 01 February 1989
....' As part of the rigorous selection procedure, the agency manager meets with each candidate. He reviews with the individual the career paths open to him, emphasising State Farm's policy of. promotion from within the company. State Farm Insurance State Farm Mutual Automotive Insurance Company was established...
