... triangulation. The data are coded and analyzed using Dedoose software for qualitative research. Findings Activity diagrams for each manufacturing unit provides task and interaction analysis. Within and cross-case analysis address complexity and challenges of contextual reality, influences on work design...

...Christopher Seow; K.C. Tan; M. Xie; Y.N. Li © Emerald Group Publishing Limited 2003 Internet Information systems Service quality User satisfaction Interaction Since the birth of the World Wide Web (WWW), more and more companies are using it to provide customers with direct...

...Paul Williams Explains how the collection and subsequent analysis of information on the personal interactions within an organization, and the identification of natural work groups, can provide a powerful diagnostic tool to evaluate the organizational health of a company, measuring internal customer...