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Keywords: Internal quality
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2020) 32 (2): 268–287.
Published: 19 November 2019
... that support the attainment of high levels of internal quality. Internal service quality refers to the quality of services offered between units and/or employees within an organization and achieving internal quality in public authorities can contribute to the sustainability of the public sector. Design...
