...Volker Krüger The early development of the total quality movement was substantially influenced by only a few quality “pioneers”: Deming, Juran, Feigenbaum, Crosby and Ishikawa. This article discusses their key contributions about quality. Argues that these US and Japanese quality “gurus...

... and planning. © MCB UP Limited 2001 TQM Juran Development Business and consumer expectations are rising on all fronts. Public policy makers are mandating improved quality and, as emerging market countries export more to industrialized nations, governments are showing increased concern...

... are: References Droege , R ., Tolbert , L . and Rutledge , J. (1993), “ Changing the organization from within: self‐directed work teams in a service function ’, Proceedings Juran Institute’s IMPRO Conference , Juran Institute, Wilton, CT . Hooyman , J . and Lane , R . (1995...

.... The other recognised quality management gurus such as Crosby, Deming and Juran have shaped the dimensions, practices and mechanism which underpin the concept, but it is noted that none of these three actually uses the TQM term. TQM started to be used in the mid‐1980s and only became a recognised part...

...Murray Duffin Suggests a list of TQ “giants”, with some notable exceptions (Deming, Taylor), and concludes that Joseph Juran was pre‐eminent among them. Juran TQM Some nights ago I came across Isaac Newton’s quote to the effect that he “could see so far because he stood on the shoulders...