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Keywords: Justification
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Journal Articles
Bringing Financial Discipline to Service Quality
Available to Purchase
Journal:
The TQM Journal
The TQM Magazine (1994) 6 (6): 57–61.
Published: 01 December 1994
... to the firm. © MCB UP Limited 1994 Compensation Cost of quality Customer loyalty Financial incentives Justification Performance management Policy Service industries Service quality Valuation To create organizations in which service flourishes, service quality initiatives must learn...
Journal Articles
Should Activity‐based Costing be Considered as the Costing Method of Choice for Total Quality Organizations?
Available to Purchase
Journal:
The TQM Journal
The TQM Magazine (1994) 6 (5): 57–63.
Published: 01 October 1994
... Limited 1994 Activity‐based costing Business performance Cost effectiveness Cost of quality Improvement Justification Management accounting Performance measurement Tangible benefits TQM Recent studies suggest that as many as 80 per cent of organizations implementing total quality...
Journal Articles
Quality Awards – a Means to an End or an End in Themselves?
Available to Purchase
Journal:
The TQM Journal
The TQM Magazine (1994) 6 (5): 7–8.
Published: 01 October 1994
.... However, it appears that the process of taking part does deliver worthwhile benefits to the companies. © MCB UP Limited 1994 Awards Baldrige Awards Benefits Cost effectiveness European Foundation for Quality Management Award ISO 9000 Justification Profitability Many companies...
