... factors Hospitals Kaizen event Kaizen is a Japanese concept that was translated in the western culture as “continuous improvement,” which could be applied in different aspects/roles in life, such as personal, social, and professional (Imai, 1986 ; Berger, 1997). Professionally, Kaizen refers...

...Lang Jung Cheng Purpose The purpose of this paper is to explore a Six Sigma implementation within a Kaizen mechanism, how the Kaizen events and methodology evolved, as well as the critical success factors as the methodology developed. Design/methodology/approach This paper begins with a review...