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Keywords: Key performance indicators
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2025) 37 (2): 504–524.
Published: 23 January 2024
... requires that, first, their relevant capabilities be evaluated. The present study aimed to offer a set of key performance indicators for evaluating customer experience management in commercial banks. Design/methodology/approach The study, first, attempted to identify the components of evaluating...
